Conflict Resolution

This Conflict Resolution training course teaches you how to unpack what creates conflict in the workplace, gain a strong insight into why people act the way they do, have empathy for difficult and diverse behaviours, grow your emotional intelligence, and be able to work among a range of communication styles. You will be able to identify and deal effectively with difficult behaviours and situations through positive communication, active listening, and problem-solving skills.

As your understanding of your environment grows, you’ll continue to gain a better insight into why people act the way they do and have strong self-reflection skills so you understand how you personally deal with conflict as well as develop conflict resolution strategies.

Learning Objectives

• Understand types of conflict in the workplace and how it can manifest.
• Explore the different ways conflict can be expressed; such as aggression, assertion, and passiveness;
• Develop effective conflict resolution strategies as you deal with difficult situations and people;
• Explore the use of assertiveness, active listening, communication, body language, and teamwork to overcome conflict;
• Respond to diversity;
• Leverage grievance and conflict resolution procedures;