Problem-solving and decision-making are terms that are often used interchangeably since both use information to inform a certain action. You cannot solve a problem without making a decision, but that’s where the similarities end. The main difference is that the first is a process and the second is an action. Problem-solving is an analytical method to identify the possible solutions to a situation. It’s a complex process and judgment calls—or decisions—will have to be made on the way. The main goal is to find the best solution. Problem-solving involves identifying an issue, finding causes, asking questions and brainstorming solutions. Gathering facts help make the solution more obvious.
Decision-making is the process of choosing a solution based on your judgment, situation, facts, knowledge or a combination of available data. The goal is to avoid potential difficulties. Identifying opportunities is an important part of the decision-making process. Making decisions is often a part of problem-solving.
In this course you’ll learn skills like how to identify options, conducting research, weighing options, applying problem-solving steps and tools, identifying appropriate solutions and making rational decisions based on facts and good judgment.
Learning Objectives